That expensive booking fee creamed off when you buy tickets through Ticketmaster - that's for the quality service they give.
Last night's Liverpool Westlife gig was a bit of a screw-up: Ticketmaster customers hadn't received their tickets through the post, so eager Westlife fans had to turn up in hope and lay siege to the ticket office in a bid to get in.
We're sure Ticketmaster will be refunding all those booking fees as they'd not really done anything to earn them.
Of course, poor though this show was, the angry Westlife fans still managed to overstate their frustration:
Upsetting. Ruined the fun of the evening. Maybe a bit annoying. But if you can live half a century on this planet and you've never known anything as "horrendous" as having to queue for a little while outside a box office, you might consider your life to have been somewhat charmed.
And if Kath really wanted to know horrendous, wait until she got inside and saw Westlife singing. Now, that's bad.